About Yuma
In today’s fast-paced digital landscape, exceptional customer support is crucial for business success. **Yuma AI Ticket Assistant** emerges as a top-tier solution in the **customer support** category, designed to enhance your team’s efficiency and responsiveness. Yuma integrates seamlessly with popular Help Desk software like Gorgias, allowing your support agents to focus on what truly matters: delivering outstanding service to customers. One of the standout features of Yuma is its ability to **automatically draft responses** to customer inquiries, significantly reducing response time. This AI-powered tool goes beyond simple automation; it can **customize writing styles** to match your brand voice, ensuring that every response resonates with your customers. Moreover, Yuma can generate **conversation thread summaries**, helping agents quickly grasp the context of customer interactions and respond effectively. With **automatic translation into 15 languages**, Yuma breaks down language barriers, making it easier for businesses to provide support to a global audience. This feature is particularly beneficial for e-commerce businesses that cater to diverse customer bases. In addition, Yuma retrieves real-time information from Shopify products and pages, enabling agents to provide accurate and personalized responses that align with the specific needs of the customer. Yuma is also backed by a comprehensive **Knowledge Base**, which aids in building a robust repository of information that evolves with your business. This ensures that your customer support team has access to the latest updates, best practices, and solutions to common inquiries. The **one-click "reply & close ticket"** function not only saves time but also boosts the productivity of your support team, allowing them to manage a higher volume of tickets with ease. Yuma’s versatility makes it suitable for various use cases, whether you’re running an online store, managing a service-based company, or providing technical support. By leveraging Yuma, businesses can enhance customer satisfaction, reduce ticket resolution times, and foster stronger customer relationships. Getting started with Yuma is simple, thanks to its **7-day free trial**. This allows businesses to experience the benefits firsthand before committing to a plan. Plus, you can stay updated with new features and product releases by signing up for their convenient mailing list. In summary, Yuma AI Ticket Assistant not only streamlines customer support processes but also empowers your team to deliver personalized, timely, and effective service. With its innovative features and ease of integration, Yuma is the go-to solution for businesses looking to elevate their customer support experience—all at no cost. Visit [Yuma.ai](https://yuma.ai/) today to learn more!
Key Features
- ✅ Automate customer support responses to reduce ticket resolution times and enhance efficiency.
- ✅ Customize writing styles to match your brand voice, ensuring every interaction resonates with your customers.
- ✅ Generate concise conversation thread summaries, enabling support agents to quickly understand customer contexts.
- ✅ Translate support inquiries into 15 languages, breaking down barriers for a diverse, global audience.
- ✅ Retrieve real-time product information from Shopify, allowing agents to provide accurate and personalized assistance.
- ✅ Access a comprehensive Knowledge Base that evolves with your business, keeping your support team informed and equipped.
- ✅ Utilize a one-click "reply & close ticket" function to streamline support processes and boost agent productivity.
- ✅ Experience a risk-free introduction to Yuma with a 7-day free trial that lets businesses explore its powerful features.
Pricing
Free to use
Rating & Reviews
3/5 stars based on 1 reviews