About Viable
In today's data-driven world, understanding customer feedback is crucial for business success. Viable, an innovative AI-powered qualitative feedback analysis tool, empowers organizations to harness the true potential of customer insights. By utilizing advanced AI and Natural Language Processing (NLP) technology, Viable transforms qualitative data into actionable insights, enabling companies to measure and enhance their product-market fit, refine messaging, and make informed decisions swiftly. Viable stands out with its comprehensive features designed to track changes over time, analyze product sub-themes, and provide detailed user profiles. Unlike traditional sentiment analysis tools, Viable goes deeper, offering a robust analytics framework that includes urgency scores, summaries, and tailored recommendations based on unique customer traits, NPS scores, and metadata. This means that businesses can not only understand what their customers are saying but also why they are saying it, helping to inform strategic directions and marketing initiatives. With a focus on versatility, Viable is applicable across various use cases. Whether you need to analyze sales call transcripts, customer support tickets, employee surveys, or market research, Viable adapts to your needs. Its automated PII redaction feature ensures that sensitive information is handled securely, while its white-glove customer service team is ready to assist with any custom data management requests swiftly. Plus, with SOC 2 Type 2 certification, you can trust that your data is in safe hands. Getting started with Viable is a breeze. The tool requires only 500 datapoints to unlock its powerful analytics capabilities, making it accessible for businesses of all sizes. Additionally, Viable offers a free 30-day trial, allowing users to experience firsthand the depth and accuracy of insights that the AI can deliver. The platform integrates seamlessly with leading applications like Zendesk, Intercom, and Gong, as well as supports data imports from virtually any source through Zapier or CSV files. In the realm of data and analytics, Viable is a game changer. By leveraging its capabilities, organizations can uncover profound insights about their customers, enabling them to make more informed, data-driven decisions that enhance overall business performance. Start your journey towards a deeper understanding of your customer feedback with Viable today, and unlock the true potential of your data without the financial commitment.
Key Features
- ✅ Unlock deep customer insights by transforming qualitative feedback into actionable data-driven decisions with Viable.
- ✅ Track changes over time to monitor customer sentiment and adapt strategies accordingly.
- ✅ Analyze product sub-themes to understand specific aspects of customer feedback and enhance user experience.
- ✅ Receive customized recommendations based on unique customer traits and NPS scores to inform strategic initiatives.
- ✅ Utilize automated PII redaction to securely handle sensitive information while analyzing customer data.
- ✅ Integrate seamlessly with major platforms like Zendesk, Intercom, and Gong for a streamlined analysis process.
- ✅ Start your analytics journey easily with only 500 datapoints required to unlock Viable's powerful capabilities.
Pricing
Free to use
Rating & Reviews
3/5 stars based on 1 reviews