Markprompt

Customer Support AI Tool

Markprompt is an AI infrastructure designed for customer support. Its primary role is to streamline communication between customers and support teams using AI. It has a set of functionality that fits all touchpoints in an agent and customer's journey. Markprompt introduces features like automated responses to customer inquiries, chatbots with automations for processes such as reimbursements, and 1-click integrations with other platforms making it adaptable. The tool also exhibits a ticket deflection ability, allowing automated responses to common customer questions thereby reducing ticket volume. It includes a feature called Triage that helps categorize, summarize, translate, and preprocess tickets to provide a full picture before action is taken. Other advanced functionalities include AI draft composer, a feature that automates response composition adhering to a company's brand and tone, and a mechanism that pulls in expert knowledge from various sources, ensuring responses are knowledgeable and up-to-date. Markprompt is engineered to operate with no-code tools and can be deployed on varying platforms including Sunshine Conversations, Slack, Discord, Zendesk, and Salesforce. Analyses on customer interactions can be performed to identify and address knowledge gaps. Markprompt also provides API for deeper integration into your product, providing a comprehensive customer support solution.

About Markprompt

Markprompt is an AI infrastructure designed for customer support. Its primary role is to streamline communication between customers and support teams using AI. It has a set of functionality that fits all touchpoints in an agent and customer's journey. Markprompt introduces features like automated responses to customer inquiries, chatbots with automations for processes such as reimbursements, and 1-click integrations with other platforms making it adaptable. The tool also exhibits a ticket deflection ability, allowing automated responses to common customer questions thereby reducing ticket volume. It includes a feature called Triage that helps categorize, summarize, translate, and preprocess tickets to provide a full picture before action is taken. Other advanced functionalities include AI draft composer, a feature that automates response composition adhering to a company's brand and tone, and a mechanism that pulls in expert knowledge from various sources, ensuring responses are knowledgeable and up-to-date. Markprompt is engineered to operate with no-code tools and can be deployed on varying platforms including Sunshine Conversations, Slack, Discord, Zendesk, and Salesforce. Analyses on customer interactions can be performed to identify and address knowledge gaps. Markprompt also provides API for deeper integration into your product, providing a comprehensive customer support solution.

Key Features

  • ✅ Streamlines communication
  • ✅ Automated responses
  • ✅ Chatbot process automation
  • ✅ 1
  • ✅ click platform integration
  • ✅ Ticket deflection capability
  • ✅ Triage feature
  • ✅ Automates response composition
  • ✅ Knowledge extraction mechanism
  • ✅ Operates with no
  • ✅ code tools
  • ✅ Deploys on varied platforms
  • ✅ Customer interaction analysis
  • ✅ API for deep integration
  • ✅ Handles touchpoints in journey

Pricing

Free to use

Rating & Reviews

3/5 stars based on 1 reviews

Categories & Tags

Category: Customer Support

Tags: customer support, communication, AI infrastructure, chatbots, process automation, ticket deflection

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