About Lang.ai
Lang.ai is an Artificial Intelligence tool dedicated to enhancing customer experiences (CX) by facilitating the extraction of granular insights from customer interactions. It aims to simplify the process of data operations by offering tailored AI for real-time CX insights that align with the complexity of your business. With this tool, businesses can build trusted AI workflows and make informed decisions backed by accurate insights. It operates beyond the realm of chatbots, automating complex requests' intelligent triage and offering granular tagging with categories adapted to the nuances of your business. It also aids in continuous improvement of your chatbot by identifying growing contact reasons. Lang.ai provides proactive alerts for escalating topics and enables the automated discovery of new topics in your data. With a focus on data privacy and security, it facilitates integration with various helpdesk platforms like Zendesk, Salesforce, and Freshworks among others. Importantly, Lang.ai is compliant with SOC2, HIPAA, and GDPR regulations, ensuring that businesses can control and transparently handle customer data. By reducing operational bottlenecks and focusing on strategic areas, it aids in optimizing CX teams and accelerating response times.
Key Features
- ✅ Enhances customer experiences
- ✅ Extracts granular insights
- ✅ Real
- ✅ time CX insights
- ✅ Automates complex requests' triage
- ✅ Offers granular tagging
- ✅ Alerts for escalating topics
- ✅ Automated discovery of new topics
- ✅ Focuses on data privacy
- ✅ Offers secure integration options
- ✅ SOCS
- ✅ HIPAA
- ✅ GDPR compliant
- ✅ Optimizes CX teams
- ✅ Accelerates response times
Pricing
Free to use
Rating & Reviews
3/5 stars based on 1 reviews
Categories & Tags
Category: Customer Experience Analysis
Tags: customer experience, customer insights, data operations, AI workflow, decision making, chatbots