About Kore.ai
Kore.ai is an innovative platform within the customer support category, harnessing the power of conversational AI to automate both front-office and back-office interactions across diverse industries. With a focus on enhancing user experience and operational efficiency, Kore.ai provides AI-first virtual assistants and process assistants designed to transform customer and employee engagement. One of the standout features of Kore.ai is its comprehensive range of products tailored for various experiences. The 'XO' platform optimizes AI chat bot experiences for both customers and employees, ensuring seamless communication. Moreover, the 'Automation AI' tool simplifies the chat bot building process, while 'Contact Center AI' delivers omni-channel customer service solutions that cater to every interaction point. Additionally, the 'Agent AI' feature equips agents with AI chat bots and tools tailored to their needs, boosting productivity and response times. Kore.ai also embraces the future of technology with its 'GALE Beta,' a Gen-AI app builder and model fine-tuning tool that allows businesses to create customized applications. The 'Search AI' feature further enhances the platform by providing powerful Gen AI and indexed search capabilities, drawing information from any source to improve service delivery. What makes Kore.ai truly versatile is its ability to cater to specific industries. With solutions like BankAssist for the banking sector, RetailAssist for retail, and HealthAssist for healthcare, Kore.ai effectively addresses unique challenges while improving customer experiences. Furthermore, for employee engagement, Kore.ai offers HR Assist and IT Assist, ensuring that internal processes are just as efficient and user-friendly. The platform also specializes in use-case-specific solutions, enhancing customer experience, employee experience, agent experience, search experience, and application experience. By leveraging AI, Kore.ai simplifies processes, reduces response times, and ultimately boosts productivity across various domains. With support for multiple languages, including English, Japanese, and Korean, Kore.ai is a truly global solution. Best of all, the platform is available for free, making advanced AI technology accessible to businesses of all sizes. In summary, Kore.ai is not just a tool; it is a comprehensive solution for businesses looking to elevate their customer support through automation and AI. By streamlining interactions and providing tailored virtual assistants, Kore.ai empowers organizations to focus on what truly matters—delivering exceptional service and enhancing user satisfaction. Explore Kore.ai today and transform your customer support experience!
Key Features
- ✅ Automates customer interactions seamlessly with AI-driven virtual assistants to enhance user experiences.
- ✅ Delivers industry-specific virtual assistants like BankAssist and RetailAssist, effectively addressing unique challenges in various sectors.
- ✅ Optimizes chat bot experiences for both customers and employees, ensuring efficient and effective communication across all platforms.
- ✅ Provides omni-channel customer service tools that cater to every interaction touchpoint, improving overall service delivery.
- ✅ Equips agents with tailored AI tools, boosting productivity and reducing response times for enhanced agent performance.
- ✅ Offers a user-friendly app builder with GALE Beta, allowing businesses to create customized applications for specific needs.
- ✅ Enhances search capabilities with Search AI, leveraging Gen AI and indexed search to draw information from diverse sources.
- ✅ Supports multiple languages, including English, Japanese, and Korean, making it a truly global solution for diverse customer bases.
Pricing
Free to use
Rating & Reviews
3/5 stars based on 1 reviews