Kodif

Customer Support AI Tool

Kodif.ai is an AI-powered platform designed to automate customer support. The platform leverages a combination of General AI (GenAI) and Low-code to revamp customer service workflows and operations. In essence, the tool aims to enhance the customer experience through AI-driven solutions. Diverse industries such as e-commerce, retail, healthcare, and logistics and supply chain can utilize it to streamline their customer support.Kodif.ai provides a comprehensive suite of offerings including their Platform, AI Agent Copilot, and Customer Autopilot. The AI Agent Copilot is designed to empower customer support teams by providing contextual AI workflows, workflow automation, and a chat assistant. It also aids in maintaining Standard Operating Procedures' consistency, potentially improving handle time and agent satisfaction while reducing training time.The Customer Autopilot feature allows customers to resolve their issues independently via any digital channel. It features real-time customer information, automated email responses using sentiment analysis, and self-guided forms for a customized self-service experience.Moreover, the platform provides AI-driven insights and analytical tools for CX leaders. It benefits user's leadership with easy access to transactional and customer journey insights, real-time data on agent productivity, process optimizations, and trend identification. Integrations with other CX platforms and more than 100 carriers are also available to promote efficient workflows and decision making processes.Additionally, Kodif.ai complies with stringent data security standards ensuring safe and secure transactions.

About Kodif

Kodif.ai is an AI-powered platform designed to automate customer support. The platform leverages a combination of General AI (GenAI) and Low-code to revamp customer service workflows and operations. In essence, the tool aims to enhance the customer experience through AI-driven solutions. Diverse industries such as e-commerce, retail, healthcare, and logistics and supply chain can utilize it to streamline their customer support.Kodif.ai provides a comprehensive suite of offerings including their Platform, AI Agent Copilot, and Customer Autopilot. The AI Agent Copilot is designed to empower customer support teams by providing contextual AI workflows, workflow automation, and a chat assistant. It also aids in maintaining Standard Operating Procedures' consistency, potentially improving handle time and agent satisfaction while reducing training time.The Customer Autopilot feature allows customers to resolve their issues independently via any digital channel. It features real-time customer information, automated email responses using sentiment analysis, and self-guided forms for a customized self-service experience.Moreover, the platform provides AI-driven insights and analytical tools for CX leaders. It benefits user's leadership with easy access to transactional and customer journey insights, real-time data on agent productivity, process optimizations, and trend identification. Integrations with other CX platforms and more than 100 carriers are also available to promote efficient workflows and decision making processes.Additionally, Kodif.ai complies with stringent data security standards ensuring safe and secure transactions.

Key Features

  • ✅ Low
  • ✅ code platform
  • ✅ Supports non
  • ✅ technical teams
  • ✅ Self
  • ✅ service options
  • ✅ Customizable workflows
  • ✅ Increase in CSAT
  • ✅ Decreased onboarding time
  • ✅ Reduced handle time
  • ✅ Increased deflection rates
  • ✅ Specific use cases
  • ✅ HIPAA compliant
  • ✅ Data security measures
  • ✅ Achieved results showcased

Pricing

Free to use

Rating & Reviews

3/5 stars based on 1 reviews

Categories & Tags

Category: Customer Support

Tags: Customer Experience, AI-powered, Customer Support Automation, Low-Code, General AI, Workflow Automation

Visit Kodif

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