About Knowmax
Guided Gen AI Knowledge Management Platform, also known as Knowmax, is an AI-powered tool that aims to optimize and manage knowledge across various customer touchpoints for improved experienced. This platform allows for seamless management of customer experience (CX) by delivering contextual and actionable knowledge, enabling teams to provide more efficient service. It features a Google-like search engine that unifies information from various sources, providing quick and easy access to relevant knowledge. It also includes a no-code Cognitive Decision Trees feature that enables the creation of simple, next best actions for error-free customer service that can further integrate with your Customer Relationship Management for enhanced personalized solutions. Besides, Knowmax offers visual guides to breakdown complex processes, making information easily understandable for agents and customers. It also houses an omnichannel-ready knowledge base for creating self-help guides to unburden customer support agents from repetitive tasks and promotes efficient learning through process guides, documentations and assessments. Lastly, it comes with a chrome extension, allowing concurrent chat handling by tracking customer names and IDs, resulting in effective conversation management.
Key Features
- ✅ Omnichannel knowledge management
- ✅ Decision tree solutions
- ✅ Visual device guides
- ✅ Learning management capabilities
- ✅ Fast
- ✅ personalized support
- ✅ Streamlined agent workflows
- ✅ Unified enterprise
- ✅ wide knowledge
- ✅ like search engine
- ✅ Automated response handling
- ✅ Cross
- ✅ industry implementations
- ✅ Resourceful learning materials
Pricing
Free to use
Rating & Reviews
3/5 stars based on 1 reviews
Categories & Tags
Category: Customer Support
Tags: Knowledge Management, Customer Experience, Customer Service, Information Retrieval, Contextual Knowledge Delivery, No-Code Development