Drift

Customer Engagement AI Tool

Drift is an AI-based application designed to facilitate businesses with customer communications across multiple platforms such as chat, email, and video. Prominently known as a Conversation Cloud, Drift aims to support businesses in reaching their customers at the most influential moments. Drift's primary tools include Conversational Marketing, Conversational Sales, and Conversational AI, each serving the objective of optimizing the customer's journey. The Conversational Marketing feature offers businesses the ability to qualify and convert visitors, aiding them in building a quality pipeline. The Conversational Sales tool supports effective conversation initiation, supplementing the efficiency of sales processes, and engaging target accounts. As for the Conversational AI feature, it powers the provision of better experiences and automates customer support. Drift also comes equipped with a Reporting & Analytics feature for integrating and analysing data, supporting businesses in personalizing web experiences, improving marketing efficiency, and generating high-quality leads. The platform caters to a diverse range of industries including but not limited to financial services, manufacturing, technology, and professional services. To ensure continuous learning and development, Drift offers its users resources such as blogs, books & reports, webinars, and podcasts.

About Drift

Drift is an AI-based application designed to facilitate businesses with customer communications across multiple platforms such as chat, email, and video. Prominently known as a Conversation Cloud, Drift aims to support businesses in reaching their customers at the most influential moments. Drift's primary tools include Conversational Marketing, Conversational Sales, and Conversational AI, each serving the objective of optimizing the customer's journey. The Conversational Marketing feature offers businesses the ability to qualify and convert visitors, aiding them in building a quality pipeline. The Conversational Sales tool supports effective conversation initiation, supplementing the efficiency of sales processes, and engaging target accounts. As for the Conversational AI feature, it powers the provision of better experiences and automates customer support. Drift also comes equipped with a Reporting & Analytics feature for integrating and analysing data, supporting businesses in personalizing web experiences, improving marketing efficiency, and generating high-quality leads. The platform caters to a diverse range of industries including but not limited to financial services, manufacturing, technology, and professional services. To ensure continuous learning and development, Drift offers its users resources such as blogs, books & reports, webinars, and podcasts.

Key Features

  • ✅ Cross
  • ✅ platform communication
  • ✅ Conversational Marketing feature
  • ✅ Conversational Sales tool
  • ✅ Reporting & Analytics feature
  • ✅ Personalizes web experiences
  • ✅ Improves marketing efficiency
  • ✅ Generates quality leads
  • ✅ Caters to diverse industries
  • ✅ Continuous learning resources
  • ✅ Supports multiple channels
  • ✅ Initiates effective conversations
  • ✅ Optimizes customer journey
  • ✅ Supports sales process efficiency
  • ✅ Assists in lead generation

Pricing

Free to use

Rating & Reviews

3/5 stars based on 1 reviews

Categories & Tags

Category: Customer Engagement

Tags: AI Knowledge Assistant, Internal Information Discovery, Knowledge Management, natural language processing, Enterprise Search, Multi-Platform Search

Visit Drift

Visit Drift Website