About Desku
Desku is a leading customer support tool designed to transform how businesses communicate with their customers. By providing a robust help desk software solution, Desku enhances customer support and retention through a unified communication platform. This innovative tool integrates live chat, email, and social media into one centralized hub, allowing businesses to manage customer inquiries efficiently and effectively. With Desku, companies in various industries such as retail, education, and NGOs can benefit from tailored solutions that meet their specific needs. The platform offers features like shared email inboxes, social media inboxes, and an AI-powered customer knowledge base. These functionalities streamline message management, enabling support teams to respond quickly and maintain high levels of customer satisfaction and loyalty. Desku’s real-time assistance feature is a standout, with an AI-powered assistant that automates customer support. This ensures that businesses can provide instant responses to customer queries, even when their support teams are unavailable. The intuitive platform emphasizes ease of use, making it accessible for users of all skill levels. Additional key features include ticket management, macros, views, and ticket automation, which help businesses efficiently handle customer interactions. The live chat software enhances support by offering instant assistance with customizable chat forms and notifications. Moreover, businesses can create their own chatbots using a drag-and-drop interface, which allows for quick deployment of automated responses to frequently asked questions. Desku is also positioned to expand its offerings with innovative marketing and automation features, such as email sequences, landing pages, and an email template builder. These upcoming features aim to elevate marketing strategies, making it easier for businesses to engage with their audience and drive conversions. As a versatile customer support tool, Desku is ideal for businesses looking to improve their customer service experience while simplifying internal operations. Whether you’re running an e-commerce platform like WooCommerce, Ecwid, or Shopify, or managing a nonprofit organization, Desku adapts to your needs and enhances your customer interactions. Best of all, Desku offers a free pricing model, making it accessible for startups and small businesses looking to enhance their customer support capabilities without a hefty investment. Explore Desku today to learn how this all-in-one help desk software can revolutionize your customer communication and retention strategies. For more information on pricing plans and additional resources, visit the [Desku website](https://desku.io/).
Key Features
- ✅ Streamline customer interactions with Desku's unified communication platform that integrates live chat, email, and social media.
- ✅ Enhance customer satisfaction through real-time assistance powered by an AI assistant for instant query resolution.
- ✅ Utilize shared email and social media inboxes to ensure no customer message goes unanswered, improving response times.
- ✅ Leverage a customizable customer knowledge base to empower customers with self-service options and reduce support requests.
- ✅ Automate repetitive tasks with ticket management features, macros, and views to increase team efficiency and focus on complex inquiries.
- ✅ Create and deploy personalized chatbots using a simple drag-and-drop interface, providing automated responses to frequently asked questions.
- ✅ Adapt Desku's tailored solutions to meet the unique needs of various industries, including retail, education, and NGOs.
- ✅ Access a free pricing model that enables startups and small businesses to improve customer support capabilities without significant investment.
Pricing
Free to use
Rating & Reviews
3/5 stars based on 1 reviews