Cognigy

Customer Engagement AI Tool

Cognigy is an AI platform designed to power customer service experiences with generative and conversational AI. The tool enables businesses to create pre-trained AI agents that are capable of transforming contact center experiences and surpassing customer expectations. The AI team at Cognigy has provided solutions for numerous industries including retail, finance, healthcare, insurance, and telecommunications. It also integrates seamlessly with various contact center platforms like Amazon Connect, Avaya, Genesys, and 8x8 for efficient business operations. In terms of platform capabilities, Cognigy provides an array of services like Virtual Agents a low-code customer service automation engine, Voice Gateway that offers voice connectivity to any contact center, Knowledge AI for semantic search and knowledge management, Multimodal CX for creating cross-channel customer journeys with xApps, and Agent Copilot a next-generation agent assist for enterprise contact centers. It also includes a reporting and analytics suite for a comprehensive view of your data and performance metrics. Cognigy makes continual updates to improve the platform's capabilities and offers support through their Help Center, alongside educational resources at their Academy for a better understanding of the platform and its benefits.

About Cognigy

Cognigy is an AI platform designed to power customer service experiences with generative and conversational AI. The tool enables businesses to create pre-trained AI agents that are capable of transforming contact center experiences and surpassing customer expectations. The AI team at Cognigy has provided solutions for numerous industries including retail, finance, healthcare, insurance, and telecommunications. It also integrates seamlessly with various contact center platforms like Amazon Connect, Avaya, Genesys, and 8x8 for efficient business operations. In terms of platform capabilities, Cognigy provides an array of services like Virtual Agents a low-code customer service automation engine, Voice Gateway that offers voice connectivity to any contact center, Knowledge AI for semantic search and knowledge management, Multimodal CX for creating cross-channel customer journeys with xApps, and Agent Copilot a next-generation agent assist for enterprise contact centers. It also includes a reporting and analytics suite for a comprehensive view of your data and performance metrics. Cognigy makes continual updates to improve the platform's capabilities and offers support through their Help Center, alongside educational resources at their Academy for a better understanding of the platform and its benefits.

Key Features

  • ✅ Generates customer service experiences
  • ✅ Transforms contact center experiences
  • ✅ Serves various industries
  • ✅ Seamless integration with multiple platforms
  • ✅ Virtual Agents for automation
  • ✅ Voice Gateway for connectivity
  • ✅ Multimodal CX for cross
  • ✅ channel journeys
  • ✅ Agent Copilot for agent assistance
  • ✅ Reporting and analytics suite
  • ✅ Continual platform updates
  • ✅ Help Center and Academy resources
  • ✅ Integration with Amazon Connect
  • ✅ Avaya
  • ✅ Genesys

Pricing

Free to use

Rating & Reviews

3/5 stars based on 1 reviews

Categories & Tags

Category: Customer Engagement

Tags: customer service automation, conversational AI, generative AI, pre-trained AI agents, contact center experiences, AI in Retail

Visit Cognigy

Visit Cognigy Website